Stuck on the "Please Wait" button after hitting Subscribe button

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    rachelharris
    Asked on January 15, 2018 at 12:45 PM

    I am running an ad on Instagram using a jotform opt-in form. The ad came up in my feed so I signed up to do a test. When I hit the subscribe button, it just tells me to "please wait". I am concerned that this is happening to other people and the form is not working!

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    John_Benson
    Answered on January 15, 2018 at 01:51 PM

    I did a test submission to your form direct link and I was able to submit it without any issue. Here's a screenshot of your Thank You page after clicking the Submit button.

    151604224013as2c3.png

    Did you embed your form to a website? If yes, please provide the link where the form is embedded so we can check it further.

    We'll wait for your reply. Thank you.

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    rachelharris
    Answered on January 15, 2018 at 01:58 PM

    I did embed it in a website... here: https://rachelharriscoach.com/5-techniques-to-help-you-live-your-best-life/

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    John_Benson
    Answered on January 15, 2018 at 03:13 PM

    I did a test submission to the website you provided and I was able to replicate the issue. Here's a screen capture of my test:

    151604607413zsfcz2.gif

    Please try re-embedding the form using the iFrame method. To do that, please follow this guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Give it a try and if the issue persists, please let us know. Thank you.

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    rachelharris
    Answered on January 15, 2018 at 05:43 PM
    Thanks!
    Sent from my iPhone
    ...