Facebook tab not show and Form not work in smartphone from Facebook

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    juandress
    Asked on January 15, 2018 at 02:36 PM

    hello firends, I have a problem when I insert the form on Facebook. When I access through the PC the tab with the form appears and shows it properly but when I access from a smartphone not only that it does not show me the tab of the form. But I made a publication with the url of the app of the page and says that it does not have permission to see the page.

    On the other hand if I access the URL of the jotform (https://form.jotformz.com/80033148179657)from my smartphone, access the form well and responsively.

    What could be the problem?

    thank you very much

  • Profile Image
    Kevin_G
    Answered on January 15, 2018 at 03:59 PM

    Custom tabs do not work on mobile devices, but you may alternatively use the custom iFrame method since it provides a link for mobile, please check this guide for more  details about it: https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App- 

    I hope this helps. 

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    juandress
    Answered on January 17, 2018 at 11:05 AM

    Thank you. I followed the instructions but the interface of the Tabs is different. Allow only urls that are not https (does not allow iframe) so it is not the solution for now.

    The strange thing is that in publishing and inserting in third-party platforms, selecting Facebook creates the tab but it does not work at all well (if access from smartphone)


    There would be another solution.

  • Profile Image
    Kevin_G
    Answered on January 17, 2018 at 11:21 AM

    Yes, the app described on the guide basically creates a new tab, but it has the ability to create a link for mobile devices. 

    This is a third party app so it does not look exactly like a Facebook tool, but you need to connect your Facebook page and allow access in order to be able to embed content on your page. 

    I have just tested it and the app allows iFrame codes: 

    15162059941.png

    You just need to follow the first steps to add the app to your Facebook page and then the steps on "Adding Form to Your Facebook Page" to embed it using the iFrame code. 

    Here's my example: http://bit.ly/2EO6hYg

    I hope this helps. 

  • Profile Image
    juandress
    Answered on January 29, 2018 at 03:11 PM

    Hi Kevin, I did it as you indicated and it was there.

    Thank you.