Suspended account. How can we re-establish service?

  • Profile Image
    Asked on January 15, 2018 at 04:04 PM

    To who it may concern,

    We are looking to re-establish service with Jotform and do a Stripe integration for credit card processing. Currently, we have been removed from accessing our account because we were capturing new clients forms with credit card information. I didn't know it was not allowed.  

    We are fine connecting our Stripe account with Jotform. Can someone assist us with this?



  • Profile Image
    Answered on January 15, 2018 at 04:56 PM

    Can you please confirm that you were referring to the username sucasaform 

    The account was suspended due to violation to JotForm Terms of Use.

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.


    You can register for new account also at

    Just make sure you do not commit the same violation anymore to avoid getting permanently banned using our services.