One of my email notification freezes the browser when I opened it

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    Asked on January 15, 2018 at 04:20 PM


    Jotform freezes when I go to email settings and open "Clone of Email: Action, IR West Admin".  I was advised by a Chat Support member to have this escalated to developers. 


    I was able to reproduce it on the "CLONE OF EMAIL: ACTION, IR WEST ADMIN" email notification.

    This should be checked by our developers, please kindly report the issue via

    This way we will be able to escalate a ticket and keep you updated.

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    Answered on January 15, 2018 at 04:21 PM

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    Answered on January 15, 2018 at 05:12 PM

    You're right. It crashes my browser too when I opened the same email notification you mentioned.

    I have now escalated this to our developers. They will let you know here once this is fixed.

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    Answered on January 16, 2018 at 02:52 AM

    Hi i've checked your form and templates. You have a very large email notification template (682226 characters) JotForm doesn't support templates this long. 

    You also have another template titled "EMAIL: ACTION, IR West AQ" which crashes the browser too.

    I suggest removing this notifications and creating cleaner templates. You should use "Paste and Match Style" option when copy/pasting to template designer from other web-sites or documents (word etc.)

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    Answered on January 16, 2018 at 04:10 PM

    There must be a bug or something intrinsically wrong with the form. The template definitely did not have 682226 characters.  I'd estimate no more than 350 words. I've deleted all  of the "EMAIL:..." entries that resulted in the form freezing.  Now, the processing wheel just keeps spinning when I try to access the form through its published web address. This is the case on my PC, iPad, and iPhone. This is very frustrating and disappointing. Please help.  

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    Answered on January 16, 2018 at 04:39 PM

    I have send a message to our developer, the issue is reproduced on my end too: