Submission: Stuck on please wait

clients are unable to submit intake form. Please help!

I was able to reproduce the problem on your form. 

Then I cloned your form which solved the problem:

Please try cloning your form (https://form.jotform.com/73526142566155) and then do a test submission.

How-to-Clone-an-Existing-Form-from-a-URL

I'm afraid it didn't fix it for me. I have the same exact problem. https://form.jotform.com/80146500666150

Hi,

Please test my cloned form: https://form.jotform.com/80154172904957

If the cloned form is working properly on your end. Please try removing the E-Signature widget to your forms and replace it with the Smooth Signature widget.

Give it a try and if the issue still persists, please contact us again. Thank you.

Changing the widget worked perfectly. Submission went through!

Next problem: encryption. I do not know that I intended to encrypt the form, have searched but cannot locate the private key to access the form, and I cannot find how to remove it from my form.  

https://www.jotform.com/submission/3919268650214885502

The private key is usually called "jotform.key". And can often be found in your "Downloads" folder. Please check if you can find it. Without the private key it will be impossible to access any encrypted submissions. However, if you turn off encryption you will be able to access new unencrypted submissions.

To disable encryption you need to turn off that feature in your forms settings.

For example:

I searched my entire system and it is nowhere to be found. I also do not recall ever getting the option to download it. In either event, I am perfectly happy to turn it off...but my clients are submitting personal info such as names, addresses, birthdates, and social security numbers. Would you recommend the hassle of resetting encryption? My understanding is that your service is secure already. 

If you are collecting social security numbers. So you must use encryption.

According to our terms of use:

"Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. 

You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information."

If you cannot find your private key you can turn encryption off. Then turn it on again. It will prompt you to create new keys. And present you with the private key to download. Please safely store your key. Because later on you wont be able to access your data.

Also note that your older encrypted submissions will no longer be accessible, because you lost your first private key.