Form Emails: Custom sender failed fraud detection.

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    SLIGP
    Asked on January 15, 2018 at 06:53 PM

    Hello,


    I am working on a form and the autoresponder sent me this message when I tested it. 

    This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing

     Is there a way to prevent it? 

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    Kevin_G
    Answered on January 15, 2018 at 08:54 PM

    This seems to happen since you're using a custom sender email address using the verification method, please note that the verification method still uses our server information to send the emails. 

    You will need to use the SMTP method to avoid that: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    I hope this helps.