Why am I unable to log in?

  • Jennifer
    Asked on January 16, 2018 at 7:10 AM

    I cant reset my password and get into your site where I have a LIVE survey with an incorrect field. 


    The phone number field is saying it needs an email address.


    THIS IS MEGA URGENT, PLEASE HELP!

    Page URL: https://form.jotformeu.com/80121129961350?utm_source=Fellowship+of+Professional+Celebrants&utm_campaign=814a3e683c-EMAIL_CAMPAIGN_2018_01_16&utm_mediu
  • Kevin Support Team Lead
    Replied on January 16, 2018 at 8:14 AM

    I checked your email address  and there is not any JotForm account related, I checked the form you provided as well and it was created under a guest account, please note that those accounts are stored on the browsers data and do not have a password. 

    Please try creating an account using the same email address as the guest account so the forms are tied automatically, the address is F*****e*****s@r***i****r.jotform.com.

    I hope this helps.