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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Users are having trouble with the form not working

    Asked by guest_22746713511046 on October 01, 2012 at 04:17 PM

    I created a form for our sales staff to use in submitting their sales to Operations.  Form is located at: http://form.jotform.us/form/22144695614152


    On several occasions sales staff are finishing this long form and pressing submit to get error messages and then lose all of the data they have entered.  This has been quite a frustrator.  Latest complaint is getting a "502 bad gateway" error message.  Can you please check this out?


    I have another issue wiht another form where it doesn't allow you to upload on the upload buttons.

    Page URL:

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    JotForm Support

    Answered by Rodjit on October 01, 2012 at 07:17 PM


    We are sorry for this issue that causes delay on your end, there have been a problem with our servers in past hour and all are getting normal this time so please try to check your forms and test a submission to see if its working fine. Please let us know if the problem still occur for us to investigate this further.

    On your upload button issue, can we get your form URL so we can check?

    Thank you for your patience.

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    Answered by Prudence on October 02, 2012 at 12:04 PM

    Thanks for the update.


    On the upload button issue, here is the form it is happening with: http://www.jotform.com/?formID=22127061830140

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    JotForm Support

    Answered by Rodjit on October 02, 2012 at 12:40 PM

    Hi again,

    I was able to upload some files, all buttons are working fine. 

    May I know if this form has already been placed to your website? If yes, can we asked for the link?

    Another questions is, Is that only who have tested this form using upload? If yes, please try to logout, clear your browsers cache and do the upload again.

    Please let us know if the problem still exist so we can check and invistigate further.