Can I select which email address the Stripe payment receipt is sent to?

  • Profile Image
    activadventures
    Asked on January 16, 2018 at 10:44 AM

    Hi,

    I have a booking and payment form to sign children up to activity camps. We ask for the childs email address first and later on in the form we ask for the parents email address.

    Payment is at the bottom of the form and I have set it so that our confirmation email gets sent to the parent. I have just found out that the Stripe payment receipt is getting sent to the childs email address.

    Is there somewhere I can select which email address the Stripe receipt will be sent to?

    I have asked Stripe and they say it must be an option on Jot Form.

    Thanks

    Jess

  • Profile Image
    Ardian_L
    Answered on January 16, 2018 at 11:52 AM

    Please follow the instructions from the article on the link below:

    https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    If this isn't what you are looking for you can simply add another email on the recipient email:

    Please let us know if you have any other question.

  • Profile Image
    activadventures
    Answered on January 16, 2018 at 12:05 PM

    Hi,

    Thanks for your response but this wasnt what I was after. I know how to change any emails which I have created however I want to find out how to change the recipient address of the auto generated Stripe receipt. This is not listed in the list of emails set to be sent.

    Do you know where I find and change the details for the auto-generated Stripe payment receipt?


    Thanks

    Jess

  • Profile Image
    Nik_C
    Answered on January 16, 2018 at 01:03 PM

    That is something that is not controlled in the form builder.

    And it should be managed on Stripe's side, here is an article that should help you: https://stripe.com/docs/dashboard/receipts

    Let us know if you need any further assistance.

    Thank you!