Sometimes I get a blank in my PayPal statements

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    adminnvcocorg
    Asked on January 16, 2018 at 11:19 AM

    I noticed on my Warrior Form if someone selects only the $85 option, i get the title " Warrior Weekend" in my paypal statements.

    However, when someone adds the $25 paintball option, I get a blank in my pay pal statements. 

    How can i get "warrior weekend' or Paintball sent to PayPal so that wheni run my pay pal reports i get a title and not a blank for the payment?

    Here is a snapshot of my pay pal report:

                 
    luis cepeda Website Payment Completed 85 -2.17 82.83 Warrior Weekend
    Mark Templer Website Payment Completed 85 -2.17 82.83 Warrior Weekend
    Pamela Barnett Website Payment Completed 85 -2.17 82.83 Warrior Weekend
    Michael Fisk Website Payment Completed 110 -2.72 107.28  

    No title for the $110 payment

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    John_Benson
    Answered on January 16, 2018 at 12:23 PM

    I cloned your form and I can see that the payment integration is configured properly. To my understanding, you want to show the Warrior Weekend and Paintball text whenever the Paintball is selected instead you receive a blank message.

    I have cleared your form cache on our server. I did a test submission to your form, could you please check if you receive it and if the issue still persists?

    We'll wait for your reply. Thank you.

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    adminnvcocorg
    Answered on January 16, 2018 at 05:43 PM
    Thanks for looking into it – I don’t think it is a Jotform issue.
    If there are several items to be purchased – PayPal does not seem to be able to put a title for the sum. I will just have to look at the Jotform responses also to match up to the PayPal excel forms.
    Thanks, marcia
    ...
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    John_Benson
    Answered on January 16, 2018 at 07:22 PM

    Thank you for updating us, Marcia.

    If you still need assistance, feel free to ask us. We'll be happy to help you.