Checkbox in Dropdown: selected options has been appended with jotform.com domain in the excel report

  • bkreutzer
    Asked on January 16, 2018 at 11:22 AM

    I have been able to download submissions into an excel file without problem, until today.  Now when I download the submissions, the results for some of the fields come across as "https://www.jotform.comEnglish 12 - Semester 1" instead of "English 12 - Semester 1", as it should.

    Jotform Thread 1350854 Screenshot
    Page URL: https://form.jotform.com/73196425253155
  • Welvin Support Team Lead
    Replied on January 16, 2018 at 12:30 PM

    It's a glitch in the "Checkbox in Dropdown" widget.

    I've submitted this to our backend team. As soon as we have an update, we will let you know in this thread.

    For the meantime, you may consider using Find and Replace function in the Excel sheet. That will be CTRL + H. Put https://www.jotform.com in the "Find What" box and hit Replace All button:

    Checkbox in Dropdown: selected options has been appended with jotform Screenshot 20

    This method should fix the problem. 

  • Rose
    Replied on January 17, 2018 at 1:45 AM

    We are sorry for this inconvenience.

    The problem should be fixed now. Could you please check and let us know if you still encounter any issue?

    Thank you for your understanding and cooperation.

  • bkreutzer
    Replied on January 17, 2018 at 10:27 AM

    The files downloaded correctly now--thank you for fixing this!