What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Captcha blank.gif and reload.png are broken images

    Asked by intacloud on October 01, 2012 at 05:25 PM

    The Captcha images etc are not showing up on this form

    http://intacloud.com/contact/

    This is on a wordpress site, the form code was pasted onto a php template and all the appropriate scripts and stylesheets have been linked.

    It looks like it wants to pull them from my server, but I was not given any image files to download when I got all the files for the form

    I tried adding http://www.jotform.com in front of the /images references but this only gave me the continous reloading image and not the actual captcha image

    Page URL:
    http://intacloud.com/contact/

  • Profile Image
    JotForm Support

    Answered by Rodjit on October 01, 2012 at 07:40 PM

    Hi,

    There may be a conflict between your present Wordpress scripts and the Jotform scripts. But all are working fine on my end, I can see the captcha is working. Please try to embed your form using iframe method and let us know if the problem still exist.

    Also, when embedding your form you shouldn't change the file URL from Jotform, you can customize your form but all links from Jotform should be remain.

    Hope this helps.

    Thanks

  • Profile Image

    Answered by intacloud on October 01, 2012 at 07:45 PM

    Hi - thank you for the response -

    however iframe method wont work for me because the css and layout of the form has to be customized, which is why we chose jotform to begin with.

    Any other suggestions?

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    JotForm Support

    Answered by Rodjit on October 01, 2012 at 08:13 PM

    Hi,

    You can actually inject CSS codes with our forms before embedding it into your website. Check this guide on How to Inject Custom CSS Codes.

    This guide will help you find field ID's which is used before injecting codes.

    And here's a related guide: http://www.jotform.com/help/176-How-to-apply-custom-CSS-to-a-particular-field

    Hope this helps and please let us know for any questions you may have, we'll be happy to help.

    Thanks

  • Profile Image

    Answered by intacloud on October 01, 2012 at 08:18 PM

    Thank you - I didnt realize that - we still have to make slight layout changes but could possibly acheive that with css.

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    JotForm Support

    Answered by Rodjit on October 01, 2012 at 08:34 PM

    Welcome, please feel free to contact us anytime for any questions you may have, we will be happy to help you.

    Thanks