- info690Asked on January 16, 2018 at 01:17 PM
I cannot get into several of my "on-boarding" forms for the results because I keep getting this message:Upload Your Private Key
- JotForm SupportAdrianAnswered on January 16, 2018 at 02:06 PM
That is because your form is encrypted.
To view the form submissions, you need to upload the private key.
When you try to view an encrypted submission, you will be asked to upload your private key. This is where you will use the private key you should have downloaded when you encrypted the form.
As soon as you're done uploading it, it will show a success message.
Once you click on the X at the top right corner of the modal popup, it will decrypt the data.
Click the following link to learn more about Encrypted Forms and How to Use Them:
Let us know if you have further questions.