- mgeisler02Asked on January 16, 2018 at 02:18 PM
All of a sudden the Excel report I'm downloading for one of my registration forms is not showing people's emails correctly; it's listing them with "https://www.jotform.com" in front (for example, "https://firstname.lastname@example.org"). It wasn't doing this before, so I'm not sure why it spontaneously changed. I tried logging out and back in again, but the problem remains. When I download it in CSV format, the emails are just fine, though, so it's a problem specifically with the Excel reports.
Also, this form is not letting me update submissions, which I've been able to successfully do before.Page URL:
- JotForm SupportAdrianAnswered on January 16, 2018 at 03:14 PM
I have just created a test form and I cannot replicate the issue.
Let me investigate further and I will get back to you.
- mgeisler02Answered on January 16, 2018 at 03:18 PM
Thanks! Can you access the forms in my account and run a report? It appears to be happening with all the forms in my account right now--and this only just started today.
- JotForm SupportAdrianAnswered on January 16, 2018 at 03:41 PM
Upon further testing, I see that the problem is the Field Confirmation widget that you are using.
I was able to replicate the issue.
I suggest you use the JotForm built-in option for email confirmation next time.
Note: Do not delete the widget fields because if you delete the field, the data for that field is deleted as well.
I will escalate this to our developers and we will let you know when there is an update.
No further action is required from you.
- JotForm SupportAdrianAnswered on January 16, 2018 at 03:44 PM
Here is a guide on adding email confirmation fields for future forms:
- mgeisler02Answered on January 16, 2018 at 03:47 PM
Super, thanks so much for your help! That widget has caused us some other problems recently, so I'll use the field you've suggested instead. Much appreciated!
- JotForm SupportRoseAnswered on January 17, 2018 at 01:45 AM
We are sorry for this inconvenience.
The problem should be fixed now. Could you please check and let us know if you still encounter any issue?
Thank you for your understanding and cooperation.
- mgeisler02Answered on January 17, 2018 at 02:20 PM
Hello! It looks as if everything is working properly now--thanks!