How to renew my membership?

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    Asked on February 08, 2011 at 05:29 PM

    I received an email from plimus prompting me to renew my jotform membership.

    Is this email legit and if yes, how can I do it? The username and password are not the ones we normally use for our jotform account, and I'm not sure what the password should be. Can you resend it to me?

    We've been very pleased with the service and would definitely like to keep our Premium account active.

    Thanks, Celine. 

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    Answered on February 09, 2011 at 01:43 AM

    Unless your credit card is expired, no action is needed on your part. Your credit card will be charged automatically.

    If you need to change your credit card information, you will need to find out your Plimus username (a long string of numbers) from the original plimus email you received when you paid for JotForm, then enter it on the link below and enter the email address used in email.


    That will reset your password and you can then login there to change the CC details.