Tax is suddenly removed when the submit button is pressed

  • Profile Image
    hughdal
    Asked on January 16, 2018 at 04:08 PM

    Hello,

    So the total on the form includes tax (GST).

    But now when the submit order is pressed, it suddenly deletes the GST?? And the total does not include the gst tax...

    Any idea's that may solve this? Thanks so much!!

  • Profile Image
    Kevin_G
    Answered on January 16, 2018 at 04:44 PM

    The problem happens since you're performing calculations on the widget and affecting the value with some conditions, I would recommend you to either delete the formula you currently have or remove the associated conditions, this way the conflict does not happen. 

    15161390291.png

    Here's my cloned form where I did the change and it worked: https://form.jotform.com/80156670997974 

    I hope this helps.