Tax is suddenly removed when the submit button is pressed

  • hughdal
    Asked on January 16, 2018 at 4:08 PM

    Hello,

    So the total on the form includes tax (GST).

    But now when the submit order is pressed, it suddenly deletes the GST?? And the total does not include the gst tax...

    Any idea's that may solve this? Thanks so much!!

  • Kevin Support Team Lead
    Replied on January 16, 2018 at 4:44 PM

    The problem happens since you're performing calculations on the widget and affecting the value with some conditions, I would recommend you to either delete the formula you currently have or remove the associated conditions, this way the conflict does not happen. 

    Tax is suddenly removed when the submit button is pressed Image 10

    Here's my cloned form where I did the change and it worked: https://form.jotform.com/80156670997974 

    I hope this helps.