Text field is not transferred to my email notification

  • Profile Image
    Asked on January 16, 2018 at 04:25 PM



    I hope you have some solution to my question.  I noticed that a text field does not transfer to the email template or the PDF if I want to create one


    thank you



  • Profile Image
    Answered on January 16, 2018 at 04:56 PM

    It's possible that the text field parameter value was not added in your email notification template. Please delete the old notification template and create a new.

    Sample screencast:


    Let me know if that helps.

  • Profile Image
    Answered on January 16, 2018 at 05:07 PM

    I did what you recommended but didn't work.

    I text field does not have field details information with unique name or field ID.  could that be the problem?1516140266Capture.JPG

  • Profile Image
    Answered on January 16, 2018 at 05:23 PM

    Thanks for clarifying.

    By default the headers, text fields are not included in the notification emails. You'll be able to add only the fields from the form to the notifications. However, the email composer is a full editor that allows to you to insert graphics, create tables, etc. The headers or text on your JotForm can be copied and pasted here in the email content.


    You may also want to refer to the following guide that the submission can be included with the text and headers.


    So that you can place a PDF link on your email notification as well.


    Hope this information helps. Please let us know if you need any further assistance.