Why the payment is not calculated properly in the form?

  • Profile Image
    Asked on January 16, 2018 at 10:01 PM

    We have created a nomination form for an upcoming volleyball tournament.

    We have used the "Calculator" field to autofill the Stripe payment gateway with the correct amount.

    For some reason, despite appearing to work correctly when we complete the form, a submission without payment has been received.

    Note, payment for this form is a compulsory field, as are the fields that determine the payment amount.

    Attached is a screenshot of the submissions, the top submission is the faulty submission with no payment. This was received at 12:50pm. An hour earlier, at 11:45am, another submission as received (that would have calculated the same amount) and the payment was correctly calculated.

    No one has altered this form during this time period.

    Can you please explain why this error has occurred?

  • Profile Image
    Answered on January 17, 2018 at 04:36 AM

    I checked the last submission, and I see it is showing zero for payment calculation.

    The fields are filled properly in that submission:

    1516181522Screen Shot 2018-01-17 at 10.3

    But yet, the calculation is wrong. I assume this could be a glitch that occurred since the information from Browser is not picked up either:

    1516181632Screen Shot 2018-01-17 at 10.3

    Do you have any information about the submitter, like from which Browser did they submit?

    Thank you!