- wichapradtanadeeAsked on January 17, 2018 at 06:12 AM
I installed as your step sothat I have new tab on FB on mobile .But it can not work
why ? what happened ? help me to explain in this problem ,thanks
- JotForm SupportKevin_GAnswered on January 17, 2018 at 09:57 AM
If you embedded your form on a Facebook tab then it will not be shown on mobile, it's not currently supported by Facebook.
I would recommend you to alternatively embed your form following this guide, it generates a link to be used on mobile: https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App-
I hope this helps.
- wichapradtanadeeAnswered on January 18, 2018 at 08:43 PMDear,Sir
I try to many time to as follow this link https://www.jotform.
but it was not success so I open my android phone on FB and still can not
add new tab again ,how to do ? please ask more detail for solve this
2018-01-17 21:57 GMT+07:00 JotForm :
- JotForm SupportKiranAnswered on January 19, 2018 at 02:12 AM
As already mentioned as a FAQ #1 in the guide Adding-a-form-to-Facebook-Custom-iFrame-App-, the page tab apps are not supported on mobile devices by Facebook's Platform. However, the static Iframe Tab App provides direct URL to your page tab that is viewable on mobile devices. To get your page direct URL, simply edit your Facebook tab and copy the link you see on the Tab URL box.
Please check and let us know the facebook page URL if you need any further assistance. We will be happy to help.