Emails in Bounce / Block List

  • ProjectcodeX
    Asked on January 17, 2018 at 7:07 AM

    Hi All

    We have a number of emails now showing in the Bounce / Block list.

    Please can you explain what this means, and what we can do to resolve it?

    I only discovered this when trying to check on whether emails were sent - we aren't receiving notifications of bounced emails.

    Please help urgently,
    Kind regards,
    codeX

  • Marvih
    Replied on January 17, 2018 at 10:31 AM

    Probably your Autoresponder email notification wasn't setup properly which is why it was bounced.

    Please check this guide on how to setup SMTP on your Notification/Autoresponder email.
    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    You can manually remove your email from bounce, please check out the guide here.
    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List