Google Spreadsheet: It's generating an invalid link when completing the integration.

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    Asked on January 17, 2018 at 08:46 AM

    Hi my name is Lucas I'm having problems integrating with google spreadsheets for second time. Last time i just clear my browser cache and problem solved, but now the problem persist after cleaning my cache.

    Also google shows me a "not secure app" when i try to integrate.

    This is the link that I receive after the integration, it does not lead to any spreadsheet.

    What should I do?

    Thanks you

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    Answered on January 17, 2018 at 10:41 AM

    Apologies for the inconveniences this may have caused to you. 

    I have been testing the integration and it completes on my end, it shows a valid link and it opens without any problem. 

    May you please share us the form where you're getting this error? 

    We will test and find why this may be happening. 

    Looking forward to your response. 

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    Answered on January 17, 2018 at 02:40 PM

    Thanks for your answer,


    This is the form:

    this is what i see in the form integration CP:

    1516217957Captura de pantalla 2018-01-17

    Its seems to me that this happend this all my forms

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    Answered on January 17, 2018 at 03:35 PM

    I have escalated this issue to Level 2 support. They will investigate and post a response on this thread.

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    Answered on January 19, 2018 at 10:13 AM


    Sorry for the trouble caused to you. Our application was in the review process and it's now approved. 

    I've checked our logs for the integration issue and as I can see Google does not allow our integration to create a spreadsheet on your account. This mostly caused to Google Service Account users. Unfortunately, Service Accounts aren't supported by all Google APIs. Can you try to integrate your form with another Google account and let me know if the issue still occurs?