getting "private key" popup when trying to view submissions

  • noomii
    Asked on January 17, 2018 at 10:27 AM

    Here is a screenshot https://qsnapnet.com/snaps/pdfckd1tx5yiudi

  • Marvih
    Replied on January 17, 2018 at 11:27 AM

    It is because you have turned on Encryption on your form. 

    Please check out this guide regarding Encrypted Forms https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Q17: How Can I Turn off the Encryption on My Form? | TOP ↑

    On your Form Builder, go to SETTINGS > FORM SETTINGS > SHOW MORE OPTIONS > then toggle the ENCRYPT FORM DATA option to NO.

    encryption form settings page Screenshot 10


    Let us know if you need further help.