- doudropAsked on January 17, 2018 at 10:44 AM
It loads up the form, but when it is filled and click on the Submit Form button, there is a message that reads please wait, and the form never reaches our account.
This is urgent, please help.
This is the form we need help with.
- JotForm SupportKevin_GAnswered on January 17, 2018 at 11:52 AM
I have been testing your form and I was able to submit it without any problem, please see the screenshot below:
I just cleared your forms cache, may you please test using incognito mode?
Incognito mode will use a fresh copy of your form.
If the problem persists, please share us a screenshot of the web console, this guide will help you getting the console report: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers
This guide will help you uploading the image with your next reply, please do not attach it on an email response since it will not reach this thread: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
We will wait for your response.
- doudropAnswered on January 18, 2018 at 04:58 PM
Thank you will do that.