My form's link is not working.

  • Profile Image
    doudrop
    Asked on January 17, 2018 at 10:44 AM

    It loads up the form, but when it is filled and click on the Submit Form button, there is a message that reads please wait, and the form never reaches our account. 

    This is urgent, please help. 

    This is the form we need help with.

    https://form.jotform.co/62411976300854

  • Profile Image
    Kevin_G
    Answered on January 17, 2018 at 11:52 AM

    I have been testing your form and I was able to submit it without any problem, please see the screenshot below: 

    15162074861.png

    I just cleared your forms cache, may you please test using incognito mode

    Incognito mode will use a fresh copy of your form. 

    If the problem  persists, please share us a screenshot of the web console, this guide will help you getting the console report: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

    This guide will help you uploading the image with your next reply, please do not attach it on an email response since it will not reach this thread: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    We will  wait for your response. 


  • Profile Image
    doudrop
    Answered on January 18, 2018 at 04:58 PM

    Thank you will do that.