Payment Submission Cap Hit

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    LGHSgradnight
    Asked on January 17, 2018 at 12:33 PM

    I just saw that we used 12/10 payment submissions?  What does this mean?  It looks as if we've pegged our cap.

    Please call me at (408) 621-5852

    Taryne

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    Adrian
    Answered on January 17, 2018 at 01:03 PM

    That is correct, your account has reached the limit of Payment Submissions.
    The Payment Submission limit for the Bronze plan (which you are currently using) is 10.
    This means that your forms won't be available soon.
    This limit is reset on the 1st of each month and your forms will become active again.

    If you want to receive more than 10 Payments per month, you can Upgrade your plan to:
    - The Silver package which allows up to 100 Payments per month or,
    - The Gold package which allows Unlimited Payment Submissions.

    Check our Pricing page for more information about the limits of each package:
    https://www.jotform.com/pricing

    Unfortunately, we do not offer support over the phone.

    Let us know if you have further questions.