All my transactions are failed due to "PCI Error During Transaction" but my authorize.net information appears to be entered correctly.

  • V2Media
    Asked on January 17, 2018 at 1:11 PM

    I need to resolve this today... help please

    Page URL: https://form.jotform.com/73483823488166
  • Kevin Support Team Lead
    Replied on January 17, 2018 at 2:00 PM

    Apologies for the inconveniences this may have caused to you. 

    I have tested your form and I got an error since I'm using testing cc info and your integration is live, as far as I can see the information is entered correctly. 

    May you reset your API info following this guide: https://support.authorize.net/authkb/index?page=content&id=A405 

    If after resetting the information the issue persists, please let us know. 


  • V2Media
    Replied on January 17, 2018 at 8:19 PM

    Thanks, that worked.


    Now that it is working, is there something

    I need to do in order to send the submission response emails I set up in my forms? Currently, the only response email going out is the one from authorize.net, confirming the successful transaction.
  • Kevin Support Team Lead
    Replied on January 17, 2018 at 8:29 PM

    Glad to know it worked. 

    We will assist you with your last question on a different thread: https://www.jotform.com/answers/1353026 

    Thanks.