- jamayeAsked on October 02, 2012 at 06:50 AM
I have some problems with the reception of notifications mail.
Indeed, form works, but i have to change the e-mail address for the notifications, but it doesn't work...i receive nothing !
I put the new address mail in my form, in receiver e-mail address, like everytime, but nothing work, I don't know why, can you help me please ?
(and all my apologize for my english...)
- moonzkieAnswered on October 02, 2012 at 06:58 AM
Can you please configure your email alerts' sender name and email to "JotForm" and "email@example.com", respectively.
If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:
Just please let us know if you need any further assistance. Thank you so much!
- jamayeAnswered on October 02, 2012 at 07:09 AM
Tank you for your help,
i have changed the sender name and e-mail, but it doesn't work.
I have others forms with others sites, and i have no problem with them and it's with the same provider ! so i don't think i need to whitelist those IP address.
- JotForm SupportRodjitAnswered on October 02, 2012 at 07:11 AM
I have clone your form and checked your settings and found out that your email notifications had a condition;
Send "Notification" email to "firstname.lastname@example.org".
When "Nom et prenom :" Is Filled
The form field is required, so meaning all notifications goes to email@example.com , Please check this email, I am sure they are all there.
Hope this helps.
- jamayeAnswered on October 02, 2012 at 07:25 AM
It's work now, thank you very much !!
and congrats for your quick support :-)
- JotForm SupportRodjitAnswered on October 02, 2012 at 07:35 AM
Welcome, our pleasure to help.