Campaign monitor integration is not working

  • Profile Image
    michelestory22
    Asked on January 17, 2018 at 02:08 PM

    I have Campaign Monitor and have completed the third party integration on all multiple forms.  I Have done all of them the same way and only one is populating in campaign monitor.  


    Please advise.

  • Profile Image
    Marvih
    Answered on January 17, 2018 at 03:21 PM

    Were able to check this guide regarding Campaign Monitor Integration ?
    https://www.jotform.com/help/388-How-to-Integrate-JotForm-with-Campaign-Monitor

    1516220331537.png


    If you have followed the steps from the guide I shared above. Kindly try removing the Campaign Monitor List integration and add it again.

    It would also greatly help if you can tell us the Form URL/ID in which the Campaign Monitor List works and which are not.


    We will wait for your response.

     
  • Profile Image
    michelestory22
    Answered on January 17, 2018 at 06:43 PM
    Thank you! All Campaign Monitor lists are single opt in (I double
    checked). I had already tried removing and re-adding the list
    integration. It's still not working.
    This form is working:
    https://www.excel2excellenceyouthfootball.com/parent-player-code-of-conduct.html
    These are NOT WORKING
    https://www.excel2excellenceyouthfootball.com/parent-player-code-of-conduct.html
    https://www.excel2excellenceyouthfootball.com/contact-us.html
    https://www.excel2excellenceyouthfootball.com/new-association-registration.html
    https://www.excel2excellenceyouthfootball.com/existing-association-registration.html
    ...
  • Profile Image
    Jan
    Answered on January 17, 2018 at 07:51 PM

    I checked this form (2018 E2E NEW ASSOCIATION REGISTRATION) that is embedded on this webpage (https://www.excel2excellenceyouthfootball.com/new-association-registration.html).

    I found out that the authentication API failed. Here's a screenshot:

    151623642401-18-apepr.png

    Please check the affected forms and make sure that they are authenticated properly. It is possible that your API key from Campaign Monitor was deleted, expired or not working.

    Here's a guide: How-to-Integrate-JotForm-with-Campaign-Monitor

    Hope that helps. Thank you.