Campaign monitor integration is not working

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    Asked on January 17, 2018 at 02:08 PM

    I have Campaign Monitor and have completed the third party integration on all multiple forms.  I Have done all of them the same way and only one is populating in campaign monitor.  

    Please advise.

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    Answered on January 17, 2018 at 03:21 PM

    Were able to check this guide regarding Campaign Monitor Integration ?


    If you have followed the steps from the guide I shared above. Kindly try removing the Campaign Monitor List integration and add it again.

    It would also greatly help if you can tell us the Form URL/ID in which the Campaign Monitor List works and which are not.

    We will wait for your response.

  • Profile Image
    Answered on January 17, 2018 at 06:43 PM
    Thank you! All Campaign Monitor lists are single opt in (I double
    checked). I had already tried removing and re-adding the list
    integration. It's still not working.
    This form is working:
    These are NOT WORKING
  • Profile Image
    Answered on January 17, 2018 at 07:51 PM

    I checked this form (2018 E2E NEW ASSOCIATION REGISTRATION) that is embedded on this webpage (

    I found out that the authentication API failed. Here's a screenshot:


    Please check the affected forms and make sure that they are authenticated properly. It is possible that your API key from Campaign Monitor was deleted, expired or not working.

    Here's a guide: How-to-Integrate-JotForm-with-Campaign-Monitor

    Hope that helps. Thank you.