- michelestory22Asked on January 17, 2018 at 02:08 PM
I have Campaign Monitor and have completed the third party integration on all multiple forms. I Have done all of them the same way and only one is populating in campaign monitor.
- JotForm SupportMarvihAnswered on January 17, 2018 at 03:21 PM
Were able to check this guide regarding Campaign Monitor Integration ?
If you have followed the steps from the guide I shared above. Kindly try removing the Campaign Monitor List integration and add it again.
It would also greatly help if you can tell us the Form URL/ID in which the Campaign Monitor List works and which are not.
We will wait for your response.
- michelestory22Answered on January 17, 2018 at 06:43 PMThank you! All Campaign Monitor lists are single opt in (I double
checked). I had already tried removing and re-adding the list
integration. It's still not working.
This form is working:
These are NOT WORKING
- JotForm SupportJanAnswered on January 17, 2018 at 07:51 PM
I checked this form (2018 E2E NEW ASSOCIATION REGISTRATION) that is embedded on this webpage (https://www.excel2excellenceyouthfootball.com/new-association-registration.html).
I found out that the authentication API failed. Here's a screenshot:
Please check the affected forms and make sure that they are authenticated properly. It is possible that your API key from Campaign Monitor was deleted, expired or not working.
Here's a guide: How-to-Integrate-JotForm-with-Campaign-Monitor
Hope that helps. Thank you.