Email Submission Not Working

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    Asked on October 02, 2012 at 09:38 AM


    I am having trouble getting my form to produce a "thank you" page - it just goes to a white page. Also if you refresh this page it will send the submission twice. 


    The bigger problem is that the form will not send out an automated email either to the email that I have it setup to send to in order to notify or the person submitting the form. I have tested this using the test feature in the email submission and it does send me an email when I test it, but not when I submit a form for real. Here is the URL 



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    Answered on October 09, 2012 at 05:03 AM

    Thanks for your quick response. I still do not get a "Thank You" page. Perhaps this has something to do with the attachments being on the last page? I have no idea why it would work for you and not for me. Also when I send a test email I receive it, but whenever I submit a form I do not receive it. Perhaps this also has to do with the fact that I am not able to get the form to give me the "Thank You" page. I have tried this on two different computers, on two different networks and received the same response. I was under the impression that the form could automatically send out emails to applicants. Is this possible? If so how do you do it? Here is the URL to the form that I have created. Thanks again. 

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    Answered on October 09, 2012 at 06:42 AM

    We apologize for this inconvenience, Chris.

    As I have tested your form numerous times, it appears as what you say. 

    As an alternative solution, you can try cloning your form and use the cloned form instead.  To clone your form, select the form on your My Forms page, and then select Clone Form

    Please let us know if you need further assistance.


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    Answered on October 09, 2012 at 07:00 AM

    Thanks so much. That fixed it. Great customer service.