What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    To request payments with paypal and requesting API credentials link do I need to request a signature or a certificate?

    Asked by loricopes on October 02, 2012 at 10:26 AM
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    JotForm Support

    Answered by NeilVicente on October 02, 2012 at 10:59 AM

    Hello Lori,

    I actually don't quite get what you mean by your question, so I checked your form's Paypal Pro setup and found out that it is configured properly. I even tested the integration and it was successful.

    Would you mind elaborating your query? Are you having problems receiving payments?

    If you are able to receive payments on your Paypal account but you are not receiving emails, it might be that your Paypal account does not have the proper IPN configuration for JotForm.

    If that's the case, kindlyfollow this checklist to set up IPN on your Paypal account:

    http://webcity.com.au/hosting/tutorials/cubecart/Setting_up_PayPal_IPN.pdf

    The IPN URL for JotForm is https://www.jotform.com/ipns/paypal.php

    Hope this helps.