Submissions full but there are no submissions in place

  • Profile Image
    comodigital
    Asked on January 18, 2018 at 01:19 AM

    Hi there,


    I've cleared all submissions and cache but I'm still receiving an error message that says that there is no more upload space. Could you help please? 

  • Profile Image
    Nik_C
    Answered on January 18, 2018 at 04:33 AM

    Your account is not over the limit with allowed submissions to keep or collect per month, but it is over the limit with upload space, which is 100MB total for Free accounts. You have to delete some of the submissions that have uploads in order to release the space.

    But please be mindful that deleting of submissions is not irreversible.

    Thank you!

  • Profile Image
    comodigital
    Answered on January 22, 2018 at 09:54 AM

    Hi Nik,


    Thanks for your help. We've deleted all the submissions but it's still full. Could you help check please?


    Elizabeth

  • Profile Image
    Nik_C
    Answered on January 22, 2018 at 11:22 AM

    You're correct, I reset your upload limit and re-activated your account.

    We're sorry for this inconvenience.

    Thank you!