What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Upload button on form isn't working and wont allow upload of documents and images

    Asked by Prudence on October 02, 2012 at 12:05 PM

    I had another question, but creating this one separately so it doesn't get lost.  The upload button on one of my forms isn't working and users can't upload documents and images.


    Form is: http://www.jotform.com/?formID=22127061830140


    Also, on this same form, when we embed it in our website, it appears that the conditions are not working.  I have many conditions built in, however it is still showing all fields regardless of the conditions.  My other forms seem to be working fine.

    Page URL:

  • Profile Image

    Answered by Prudence on October 02, 2012 at 12:14 PM
  • Profile Image
    JotForm Support

    Answered by liyam on October 02, 2012 at 12:23 PM

    Hello Prudence.  Can you please provide us a URL of the web page where your form is embedded?


  • Profile Image

    Answered by Prudence on October 02, 2012 at 12:28 PM

    Yes, here it is:  http://hotelwifi.com/sitesurvey/index.html


    It works sometimes for some people and not for others.  Are there issues that are browser specific maybe?

  • Profile Image
    JotForm Support

    Answered by Rodjit on October 02, 2012 at 12:51 PM


    Thanks for providing link, I have asked you here on this thread for URL and provide some solutions.

    In addition, I was able to upload files using IE, Firefox, Opera and Safari and Chrome. Image here

    There maybe a conflict with your site JS codes and Jotform codes so I would suggest to please embed your codes using iframe format.

    Hope this solution will solved your problem and please let us know if the problem still occur so we can check it further.