Having issues filing out form on mobile devices?

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    brad579
    Asked on January 18, 2018 at 12:07 PM

    We are having issues with the Big Boy Ranch Application on mobile devices on page 5 with the I agree circle and the signature section.  Applicants are not able to click on circle for I agree and then therefore can not sign the application to submit.


    Thanks

    Candace

    972-310-7512

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    Ardian_L
    Answered on January 18, 2018 at 12:56 PM

    I tested out your form on Iphone 6S and in my case your form was working fine.

    Can you please provide more information about the device you are using so we can investigate furthermore.

  • Profile Image
    brad579
    Answered on January 18, 2018 at 01:43 PM
    The device that it failed on this morning was a ChromeBook.
    We too have been able to submit the app via MacBook, iPhone 7s, and iMac. The only issue I can find is that trying to “agree” on the iPhone is hard because it is aligned oddly and I actually have to click on the words “I Do NOT” in oder to get the bubble for “I DO” to select.
    I asked the person with the Chromebook to try again and make sure she is submitting jpegs for the images and that she has uploaded all of them prior to trying to agree and submit the form.
    I have asked her to send a screen shot if the issue persists.
    I will follow up when I hear back from her.
    Thanks
    ...
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    EltonCris
    Answered on January 18, 2018 at 02:50 PM

    I could not reproduce the problem too. 


    You can also suggest to them to try a different browser if possible.

    Just let us know whenever you need assistance.