Vertical Response Integration: When attempting to integrate a form with more than a few submissions, the connection times out

  • andrewholman
    Asked on January 18, 2018 at 1:37 PM

    I am trying to connect vertical response to our POP UP FORM but it is not fully connecting.  It appears to be processing for a very long time and only says integrating data and never works.

    any help with this?

    andrew 

    Jotform Thread 1353860 Screenshot
  • andrewholman
    Replied on January 18, 2018 at 1:39 PM

    1516300751Screen Shot 2018 01 18 at 11 Screenshot 10


  • David JotForm Support
    Replied on January 18, 2018 at 2:46 PM

    I tested with one of my own forms that had 105 responses and I was able to reproduce the issue:

    1516303668Capture Screenshot 10

    The connection does eventually time out:

    1516304261Capture1 (2) Screenshot 21

    I was able to reproduce this even with 34 submissions:

    1516304499Capture2 Screenshot 32

    However, when I tested with form with smaller amounts of submissions, it was working.

    I will forward this to our developers to see if there is a limit on the number of submissions that can be sent when the integration is initially created.

  • andrewholman
    Replied on January 18, 2018 at 4:25 PM

    Actually, I do not even want the existing submissions to be imported.  Even though I unchecked the box, it appeared to still be trying to do it anyway.

  • aubreybourke
    Replied on January 18, 2018 at 4:49 PM

    Looks like the integration must be completely broken. I will pass this info on to Level 2.

    Thank you for informing us of this problem. We will notify you of any progress on this thread.


  • janberk
    Replied on January 19, 2018 at 8:38 AM

    Hi, this should be fixed now. If you have further issues please contact us.

  • andrewholman
    Replied on January 19, 2018 at 1:20 PM

    THanks!