Vertical Response Integration: When attempting to integrate a form with more than a few submissions, the connection times out

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    andrewholman
    Asked on January 18, 2018 at 01:37 PM

    I am trying to connect vertical response to our POP UP FORM but it is not fully connecting.  It appears to be processing for a very long time and only says integrating data and never works.

    any help with this?

    andrew 

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    andrewholman
    Answered on January 18, 2018 at 01:39 PM

    1516300751Screen Shot 2018-01-18 at 11.3


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    david
    Answered on January 18, 2018 at 02:46 PM

    I tested with one of my own forms that had 105 responses and I was able to reproduce the issue:

    1516303668Capture.PNG

    The connection does eventually time out:

    1516304261Capture1 (2).PNG

    I was able to reproduce this even with 34 submissions:

    1516304499Capture2.PNG

    However, when I tested with form with smaller amounts of submissions, it was working.

    I will forward this to our developers to see if there is a limit on the number of submissions that can be sent when the integration is initially created.

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    andrewholman
    Answered on January 18, 2018 at 04:25 PM

    Actually, I do not even want the existing submissions to be imported.  Even though I unchecked the box, it appeared to still be trying to do it anyway.

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    aubreybourke
    Answered on January 18, 2018 at 04:49 PM

    Looks like the integration must be completely broken. I will pass this info on to Level 2.

    Thank you for informing us of this problem. We will notify you of any progress on this thread.


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    janberk
    Answered on January 19, 2018 at 08:38 AM

    Hi, this should be fixed now. If you have further issues please contact us.

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    andrewholman
    Answered on January 19, 2018 at 01:20 PM

    THanks!