How can I get ALL my forms to send to my email when submissions are received?

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    mamascoldbrew
    Asked on January 18, 2018 at 05:19 PM

    Hello!  

    We use 2 forms for the most part.  One is to track employee hours and that comes to my email inbox no problem.  The other one is a form for special orders that I have never been able to get the notification or orders sent to my email.  Can you please tell me what I'm doing wrong or where to find this information, please? 

    Thanks! 


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    Jan
    Answered on January 18, 2018 at 07:37 PM

    I believe you are referring to the (MCB Special Orders) form. I checked the form and I can verify that the email notification is configured correctly.

    The email recipient (orders@mamasc***brew.com) is not on the bounce list. Also, the email history logs show that the emails were sent successfully.

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    Please check your Spam folder or Junk mail. If the emails are in the Spam folder, please mark them as "Not Spam".

    I suggest you add the Sender Email (noreply@jotform.com) to your Contacts or Address Book.

    If you are still having issues, I suggest you use your own SMTP server as the Sender Email. Here's how: How-to-Setup-SMTP-for-a-Form.

    Related guides:
    Why-Am-I-Not-Receiving-Email-Notifications
    How-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Thank you.