Multiple submissions dont have the files attached. Why?

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    Asked on January 18, 2018 at 06:47 PM

    Today, and only today i have a issue with attached files in multiple forms, can you check what happend, i think something is wrong.

    The last submission form a multiples form don´t have attached the file, if i try the form don´t show error, but if i read the submission the file is not attached.

    Please helpme this is very urgent all my opertion depends from jotform and have a comunication API.

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    Answered on January 19, 2018 at 12:52 AM

    I am not sure if I understand your query correctly. I have checked your recently edited form and see that the files are being uploaded to the submissions for the required file upload fields. The uploaded files are also downloading normally without any issue. Could you provide us with more information on the issue that you are experiencing? It would be helpful for us to investigate it further if you can provide us with the form/submission ID or the link to the file that is not working.