Overcharged for upgrade, I need a refund, how long does it take to get refunded?

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    SecretsKeptExec
    Asked on January 18, 2018 at 08:42 PM

    Hi,

    When I initially purchased the upgrade I thought it was a monthly reoccurring fee not a lump sum yearly payment. I do not authorize that transaction nor was I authorized on that account. HOw long does it take to receive refund. Pls adv. it’s urgent. 

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    BJoanna
    Answered on January 19, 2018 at 02:24 AM

    I checked and your account is on the Free plan. Your recent charge for the Silver Yearly plan was refunded.

    This was done by my colleague Aury via an email support. 

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    SecretsKeptExec
    Answered on January 19, 2018 at 09:43 AM
    I’m conscerning because you don’t offer monthly reoccurring payments. I
    have to find another application app like yours or do you guys have any
    plans that are suitable?
    ...
  • Profile Image
    BDAVID
    Answered on January 19, 2018 at 11:03 AM

    We do have monthly plans:  https://www.jotform.com/pricing 

    1516377677monthly.png

    https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    If you are referring to setting up a payment form that collects recurring payments, then please check this guide: https://www.jotform.com/help/166-How-to-Setup-a-Recurring-Payment-Option 

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    SecretsKeptExec
    Answered on January 19, 2018 at 11:43 AM
    When I ordered, it charged me for the whole year. All at once not monthly.
    I know what your form shows but it charged me the annual because I need
    more than 10 payments per month. So now I have to redo everything and find
    some other form builder just because you charge yearly.
    ...
  • Profile Image
    BJoanna
    Answered on January 19, 2018 at 11:59 AM

    As my colleague mentioned and like it is shown in his screenshot we have monthly, yearly and 2-year subscriptions. Our system will not charge Yearly if the selected option is Monthly.

    Is it possible that you accidentally selected the Yearly option?

  • Profile Image
    SecretsKeptExec
    Answered on January 19, 2018 at 12:43 PM
    Ma’am I want the yearly package but I don’t want it on a yearly basis I
    want to pay the $34 per month otherwise I am not able to get the yearly at
    the time. I require to receive more than 10 payments per month so I jose
    the $34 one. The middle one. However only he cheapest one is monthly but I
    wanted the next one.
    ...
  • Profile Image
    BJoanna
    Answered on January 19, 2018 at 01:49 PM

    So you did select the Yearly ($390 /year) option for the Silver subscription? Please note that when the yearly option is selected you will be charged for the full amount. You can not select the Yearly option and then pay monthly.

    Also, I am not sure where you found the $34 per month price. The price of the Silver Monthly subscription is $39. 

    If you want to pay monthly then select the Monthly option. The subscription will auto-renew until cancelled. 

    How to Upgrade My Account

    How to Downgrade Subscription Back to Free Account

  • Profile Image
    SecretsKeptExec
    Answered on January 19, 2018 at 02:43 PM
    No I don’t. I want the $39 packbut you don’t accept my monthly payments so
    I’ll have to find a service that will. It’s not worth $20 a month for only
    to receive 10 payments.
    ...
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    EltonCris
    Answered on January 19, 2018 at 03:39 PM

    Sorry, but we are a bit puzzled. In the pricing page, there's an option to pay on monthly basis.

    So when you select the Silver plan and pay monthly, you will be billed $39 on your first order then the same amount for the renewal. Example:

    You can also cancel your subscription anytime you wish.

    Did we miss anything?

    Thanks

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    SecretsKeptExec
    Answered on January 19, 2018 at 09:43 PM
    No, I did choose monthly and was billed yearly. I’ll go try again. But I
    can’t afford the yearly to happen again by default.
    ...
  • Profile Image
    EltonCris
    Answered on January 20, 2018 at 04:22 AM

    Yes, it was already discussed here. The yearly upgrade you did was also refunded by my colleague.

    If you want to upgrade again, make sure to select the monthly schedule.

    Thank you!