URGENT: Deleted Question - Deleted All submissions - HOw do I get them back?

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    emclanekinsethcom
    Asked on January 18, 2018 at 10:13 PM

    The form failed to work property. When we sold out of tickets it was still allowing tickets to sell. To stop the overselling we deleted the ticket type and it deleted ALL submission. Please tell me right away how to get the submissions back. 

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    Nik_C
    Answered on January 19, 2018 at 04:38 AM

    If you delete the field from the form, then the inputs related to that field will be deleted as well.

    What you can try is to use Revision history: https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    And put the field back by reverting the form to the older version (when the field existed).

    Let us know if you need any additional assistance.

    Thank you!

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    emclanekinsethcom
    Answered on January 19, 2018 at 09:43 AM
    I tried that HOURS ago, didn’t work.
    ...
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    Sabbir
    Answered on January 19, 2018 at 10:51 AM

    Unfortunately once submissions get removed, there is no way to restore them from our side.

    The only workaround is to find all emails that were sent to you and then use our Import Data app to add them into the submissions panel again.

    If you have any further query, please let us know.