- IoanaOprisanAsked on January 19, 2018 at 08:54 AM
Export to EXCEL or CSV generates empty file.
- JotForm SupportBDAVIDAnswered on January 19, 2018 at 10:11 AM
Is this the form where you are trying to export submissions to Excel and CSV? http://www.jotformeu.com/form/80144117372348
It appears not to have any submissions in it. If that is not the form, please let us know which one is, we will be glad to assist you.
- IoanaOprisanAnswered on January 19, 2018 at 10:43 AMHi,
Basically, we have this issue with all the forms - we are not able to recover anything in xlxs or csv.
If, you need a form as an example please have a look at this one: https://form.jotformeu.com/72894108272360
Thanks a lot for your help,
- JotForm SupportaubreybourkeAnswered on January 19, 2018 at 11:30 AM
I can confirm that your submissions are all blank. That's why your downloads are also blank.
To resolve the issue go to your profile's data section and uncheck the option to store your data only in Europe (Germany).
Then your data will show.