What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not all files in a jotform were uploaded to dropbox

    Asked by guest_22757020079048 on October 02, 2012 at 05:29 PM

    Form ID : 

    214943736201854006

     

    Some of the files were missing from the jotform dropbox folder. We have seen this on a few other submissions too.

  • Profile Image
    JotForm Support

    Answered by idarktech on October 02, 2012 at 08:33 PM

    Hi,

    May we know the form URL to which this problem happens?

    Just an FYI, sometimes this problem happens when the max file size allocated for the upload field is smaller than the uploaded files, can you check if that was the case? You may also try re-integrating your form with dropbox.

    If this doesn't resolved the problem, please let us know so we can further assist you about this. Thanks!