Not all files in a jotform were uploaded to dropbox

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    guest_22757020079048
    Asked on October 02, 2012 at 05:29 PM

    Form ID : 

    214943736201854006

     

    Some of the files were missing from the jotform dropbox folder. We have seen this on a few other submissions too.

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    idarktech
    Answered on October 02, 2012 at 08:33 PM

    Hi,

    May we know the form URL to which this problem happens?

    Just an FYI, sometimes this problem happens when the max file size allocated for the upload field is smaller than the uploaded files, can you check if that was the case? You may also try re-integrating your form with dropbox.

    If this doesn't resolved the problem, please let us know so we can further assist you about this. Thanks!