How to disable sandbox mode?

  • ibsenadmin1
    Asked on January 19, 2018 at 10:18 AM

    People are having trouble making payments on my registration form.  It says that Sandbox is enabled but clicking the info box does nothing.  


    Can you please clarify its purpose?

  • Richie JotForm Support
    Replied on January 19, 2018 at 11:22 AM

    Sandbox is testing mode that mimics the live production environment for Payment transactions.

    I have checked your form and your Square Payment is using the Test Mode.

    Please change the mode to Live Mode to enable live payments.

    How to disable sandbox mode? Image 1 Screenshot 20


    Hope you find this information useful.

    Please let us know if you need further assistance.