Unable to Use form on my website.

  • experienceexpos
    Asked on January 19, 2018 at 10:21 AM

    Hello-


    Unfortunately I am unable to use the forms on my website, are you able to refund my annual payment?


    Thanks,


    Kyle

  • Marvih
    Replied on January 19, 2018 at 11:15 AM

    We would be glad to give you a refund. But can you please tell us about the issue you are having with your form? This will help us improve and assist other customers in the future.


    Thank you.

  • Marvih
    Replied on January 19, 2018 at 11:16 AM

    Here are some guides on how to embed your form to your website https://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page.

    https://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use

  • experienceexpos
    Replied on January 19, 2018 at 2:43 PM
    Hi-
    It wasn't as simple to match our existing design.
    Thanks for the refund, when shall we see it?
    Kyle
    ...
  • David JotForm Support
    Replied on January 19, 2018 at 3:09 PM

    I have sent the request to to refund your subscription.  PayPal refunds are processed manually on our end and generally take 7-10 business days to complete.  For information on how to ensure your subscription is fully cancelled, please see the following guide:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription