- experienceexposAsked on January 19, 2018 at 10:21 AM
Unfortunately I am unable to use the forms on my website, are you able to refund my annual payment?
- JotForm SupportMarvihAnswered on January 19, 2018 at 11:15 AM
We would be glad to give you a refund. But can you please tell us about the issue you are having with your form? This will help us improve and assist other customers in the future.
- JotForm SupportMarvihAnswered on January 19, 2018 at 11:16 AM
Here are some guides on how to embed your form to your website https://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page.
- experienceexposAnswered on January 19, 2018 at 02:43 PMHi-
It wasn't as simple to match our existing design.
Thanks for the refund, when shall we see it?
- JotForm SupportdavidAnswered on January 19, 2018 at 03:09 PM
I have sent the request to to refund your subscription. PayPal refunds are processed manually on our end and generally take 7-10 business days to complete. For information on how to ensure your subscription is fully cancelled, please see the following guide: