Unable to access my account - Login Autosuspended

  • Profile Image
    katelin johnston 
    Asked on January 19, 2018 at 06:16 PM

    Good afternoon!


    My account has been auto suspended and I was wondering why? I am looking to complete a form I am working on. 

  • Profile Image
    John_Benson
    Answered on January 19, 2018 at 08:47 PM

    Hello,

    Your account got automatically suspended by our anti-phishing filter tool. Upon investigating it, I noticed that you're asking for login information and SSN. As per our terms, collecting sensitive information is not allowed here in JotForm.

    151641277913zczcz.png

    15164127874225scz.png

    We need to remove the guilty fields so we can re-activate your account. If that is okay with you, please let us know. 

    Thank you.

  • Profile Image
    kttotheie
    Answered on January 19, 2018 at 09:43 PM
    Yes of course
    ...
  • Profile Image
    ashwin_d
    Answered on January 20, 2018 at 06:30 AM

    I have gone ahead and deleted the suspected form field and activated your account as well. Do try to sign in to your JotForm account and get back to us if you have any trouble.