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katelin johnstonAsked on January 19, 2018 at 6:16 PM
Good afternoon!
My account has been auto suspended and I was wondering why? I am looking to complete a form I am working on.
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John_BensonReplied on January 19, 2018 at 8:47 PM
Hello,
Your account got automatically suspended by our anti-phishing filter tool. Upon investigating it, I noticed that you're asking for login information and SSN. As per our terms, collecting sensitive information is not allowed here in JotForm.
We need to remove the guilty fields so we can re-activate your account. If that is okay with you, please let us know.
Thank you.
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kttotheieReplied on January 19, 2018 at 9:43 PMYes of course
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Ashwin JotForm SupportReplied on January 20, 2018 at 6:30 AM
I have gone ahead and deleted the suspected form field and activated your account as well. Do try to sign in to your JotForm account and get back to us if you have any trouble.