Email Notification: Kindly explain further on the Payment limts Notification sent

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    PaulyB
    Asked on January 19, 2018 at 07:45 PM

    Hello

    I have to admit I don't really understand what this means. Does it mean, after the first, others will be blocked?  Or they will all be deactivated except 1? O even whether it applies to my current, free legacy account.

    The explanation and reasons why for the change make little sense either. 

    So, I'd like an explanation.  Either way, 10 days notification by email is very poor and I would like to arrange at least a month more before anything came into effect.  

    Thanks!

  • Profile Image
    TREVON
    Answered on January 20, 2018 at 04:36 AM

    What this means is that when a user pays through your payment form, the first payment will be accepted however the second payment and the other payments after that will not go through.That is in your case with for the Free account.

    The message also says that if you see the allocated limits does not meet your current payment limits then you will need to upgrade to a plan that will meet your payment limits.

    This is affecting all the plans we do have that is Starter, Bronze, Silver and Gold plans.

    We apologize for any inconveniences caused.

  • Profile Image
    PaulyB
    Answered on January 21, 2018 at 08:30 PM

    OK . Thanks.  I understand all this.  So how do I go about geting an extention on the time for this.  The notice is very very short.


    Thanks!

  • Profile Image
    Nik_C
    Answered on January 22, 2018 at 05:04 AM

    We have taken your complaint into the consideration. Unfortunately, we cannot promise that it will be granted.

    We will keep you posted.

    Thank you!