Integration/Qrcode/leads

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    YES2MALAYSIA
    Asked on January 19, 2018 at 11:12 PM

    Dear admin, 


    I integrate my form with google spreadsheet. i realise that some of the people register didnt get a Qrcode. attached is the screenshot of my leads. as you can see under the qrcode tab, there are a few of them didnt get the qrcode. would you be able to identify for me whats the issue? 


    Thank you 

  • Profile Image
    Nik_C
    Answered on January 20, 2018 at 08:06 AM

    Could you please tell us in which form is that since you have two similar forms with Dynamic QR code?

    So we can run some tests.

    We'll wait for your response.

    Thank you!

  • Profile Image
    YES2MALAYSIA
    Answered on January 21, 2018 at 12:00 AM

    Dear Nik_C


    That would be " The biggest education malaysia expo " form. 


    Thanks a lot! 

  • Profile Image
    Nik_C
    Answered on January 21, 2018 at 04:02 AM

    Thank you.

    I checked some of those submissions and I saw that the QR code is missing in the submissions as well:

    1516524517Screen Shot 2018-01-21 at 9.47

    1516524527Screen Shot 2018-01-21 at 9.47

    The issue is that the calculation is zero, which is creating the QR code.

    The calculation was not triggering for some reason.

    I will run some additional tests and escalate if needed.

    We'll keep you posted.

    Thank you!

  • Profile Image
    Nik_C
    Answered on January 21, 2018 at 04:00 PM

    Thank you for your patience.

    I tested this issue several times, but I wasn't able to replicate this issue, so I assume that this issue was a glitch.

    Do you have any information about the Browser that any of the users used? Since it could be that their JavaScript was off, or something related so the calculation didn't work.

    We'll wait for your response.

    Thank you!

  • Profile Image
    YES2MALAYSIA
    Answered on January 22, 2018 at 03:12 AM

    Thank you very much Nik, will keep you posted. am asking around those that did not receive the QRCode. 

    Cheers! 

  • Profile Image
    Nik_C
    Answered on January 22, 2018 at 04:19 AM

    Thank you,

    If the issue re-appears please keep us posted.

    Cheers.