Is it essential to use the mobile responsive widget?

  • Profile Image
    Muffet
    Asked on January 20, 2018 at 03:27 AM

    IS it essential to use the MOBILE RESPONSIVE WIDGET to ensure the form will fit mobile devices or is it ok to leave it off?

    I want all my forms to fit all formats 

     - mobile, tablet, desktop. 


  • Profile Image
    John_Benson
    Answered on January 20, 2018 at 11:15 AM

    By default, our forms are already mobile responsive. You do not have to add the Mobile Responsive widget. If there's a form that is not responsive, please let us know so we can investigate it.

    I hope this information helps. Contact us again if you need assistance.

  • Profile Image
    Muffet
    Answered on January 22, 2018 at 08:08 PM

    Thanks John. Can you advise a situation where I should use the Mobile responsive widget? 

  • Profile Image
    John_Benson
    Answered on January 22, 2018 at 09:36 PM

    Please take note that it is okay to add the Mobile Responsive widget to all of your forms. You can also preview your forms on a different platform in the Form Builder. Here's a screen animation sample:

    151667491841224czcx.gif

    You can also contact us here in the Support Forum if you have a form that is not responsive.


  • Profile Image
    Muffet
    Answered on February 18, 2018 at 11:36 PM

    Hi John

    I have been using my forms now for about a month and unfortunately I have received a number of complaints from clients advising the forms are not mobile responsive. 

    Negative feedback includes:

    - the link sent to clients to the second (MAIN) form does not let them fill out the MAIN form (set up this way so folks can save and resume)

    - if clients can complete the MAIN FORM clients are not directed to the payment option once submit is selected


    When I test the forms using the methods suggested by you above or simply by trying to fill in a form using a desk top the forms do indeed work. Despite this I am still getting feedback the forms are not mobile responsive and more significantly business has dropped considerably.  

    Hence, I suspect some users might be experiencing issues using desktops, tablets and mobile devices. 

    Can you look into it please and advise if you find anything.


  • Profile Image
    John_Benson
    Answered on February 19, 2018 at 02:03 AM

    I checked the direct form link 1 and the direct form link 2 using iPhone 6s plus, and it fits properly on my screen. 

    Is your form embedded on a website? If yes, please provide the website URL so we can investigate it further. 

    Here's a screenshot of the form using my mobile phone:

    151902334853f3v3a.png 151902339951fv2vas.png

    Also, can you provide what device your clients are using so we can try to replicate it and investigate it further?

    We'll wait for your reply. Thank you.