Conditional Logic: Why is our form not updating changes made on conditions in our form?

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    Asked on January 20, 2018 at 04:55 AM


    Firstly thanks for your support now the form speed is much better but the another issue we are facing at times is that form caching issue. Like if are making any changes in the form or creating any logics or removing the logics the changes are not reflected at the same time. So can you please check from backend that is there any option to increase the caching speed so that changes made can reflect at the same time. 

    What exactly happens is that if i have created a logic on a particular field to hide and even in case that field in displayed and after that we try to hide that filed the logic does not work at that time and then we have to refresh the form again to get the logic work again.

    As i have tested this issue by clearing the browser cache even on multiple PC's

    Please look into this issue at the earliest as we have to make this form live from monday and we can not compromise any flaws in the form.



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    Answered on January 20, 2018 at 11:27 AM

    Than you for he positive feedback on the speed of our forms. On the issue of the cache I have run several tests on a clone of your form and I could not replicate the issue. The changes made on the form conditions reflected immediately after I made changes.

    I would recommend you probably clear your form cache and test if the issue persists.

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    Answered on January 21, 2018 at 08:42 AM

    I tried putting another condition its not working please see to it on urgent basis

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    Answered on January 21, 2018 at 11:46 AM

    I have tested your form again but still updates I made was updated on the form. I have however escalated the issue to our Level2 support for further analysis on the issue. We will update you on this thread once the issue is resolved.

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    Answered on January 24, 2018 at 09:09 AM

    Hi there,

    May we ask if you're still experiencing this problem?

    If so, what is the particular condition and fields affected by the issue?