Square/Old Layout: I'm getting "field must not be larged than 60 length" when trying to submit the form.

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    GLSA
    Asked on January 20, 2018 at 03:57 PM

    End users are receiving an error message that the field must be less than 60. A credit card number is only 16 and the field itself does not allow for more than 16 characters.


    Please advise.

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    Kevin_G
    Answered on January 20, 2018 at 10:13 PM

    Apologies for the inconveniences this may have caused to you. 

    I have been testing your forms and I'm getting different errors since I'm using a testing credit card info and your integration is actually on live mode, but it seems to be allowing the 16 card number: 

    15165043151.png

    15165043412.png

    I have cleared your forms cache for now, may you please let us know if the issue persists? 

    We will wait for your response. 

  • Profile Image
    GLSA
    Answered on January 20, 2018 at 11:43 PM
    Thank you. I will let you know if I receive other complaints from end users.
    Laurie
    ...
  • Profile Image
    GLSA
    Answered on January 21, 2018 at 09:43 PM

    Error message on 8:30p 01/21/18 on the GLASA online form.
    https://form.jotform.com/72976671384168
    Laurie Jennings
    Greater Longview Soccer
    ...
  • Profile Image
    TREVON
    Answered on January 22, 2018 at 08:16 AM

    Apologies for the challenges you are facing.

    I have tested your form and still not getting any error related to the reported error.

    I have checked again on the Credit Card field and noted that it only accepts 16 characters only.

    1516626817Credit car dets.png

    We would really appreciate getting a screenshot of this error. If possible kindly sare with us a screenshot of the error.


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    GLSA
    Answered on January 22, 2018 at 10:43 AM
    So what am I supposed to tell our customers that are unable to use the online form?
    I provided a picture of the end user’s screenshot in my original email yesterday.
    Laurie
    ...
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    GLSA
    Answered on January 22, 2018 at 11:43 AM
    Now I am receiving an error message on my end:
    What do I do about this?
    Laurie Jennings
    Greater Longview Soccer
    ...
  • Profile Image
    Kevin_G
    Answered on January 22, 2018 at 12:25 PM

    Apologies for the inconveniences this caused to you. 

    I have checked your form once more and I cannot replicate any other error than the card declined since I'm using testing credit card details. 

    I have checked the integration and it seems correct, in order to identify what may be causing the problem, I would like to request you a screenshot of the error on your end with the web console opened, this way we will be able to see if there is something blocking any resources or what may be causing the issue you're experiencing. 

    Please follow this guide to get the console report: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

    And this guide will help you uploading the image with your next reply (please do not attach the image since the forum does not accept attachments via email): https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    I also cloned your form and integrated it with Square on my end, it seems to be working: https://www.jotform.com/80215327758964 

    You can also use "Test" keys to test the payments with:

    - Credit Card Number: 4242424242424242

    - CVC : 123

    - Valid Expiration Date

      *Later than the current date

    I would also recommend you to try removing the integration, adding it and authenticating again. 

    Please let us know how it goes. 

  • Profile Image
    GLSA
    Answered on January 22, 2018 at 12:54 PM

    The API limit error only displays when I open the Jotform mobile app.

    1516643625error-API.PNG

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    GLSA
    Answered on January 22, 2018 at 12:55 PM

    Here is the end user's credit card field error message.1516643734error-60 length.jpeg

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    Kevin_G
    Answered on January 22, 2018 at 01:18 PM

    We were experiencing issues with the API limit and it was already fixed, if you keep experiencing the problem  with the API limit, please let us know on a new thread

    Now, regarding the issue with the 60 length limit, I will forward it to our second level so this can be further investigated by our developers, I would also like to kindly request an image of the web console report, please follow the guides I previously shared to get it on your end, that will also help our developers to find what may be causing this.