I am confused

  • Profile Image
    raceform
    Asked on January 20, 2018 at 05:21 PM

    You told me my account will be closed as of yesterday, and yet it is still active.

    Then today, I get a form filled out with my name and a payment.  I did not submit this form.  Did you submit it?  I did not.

    Is this a way for you to take money from me?  I don't understand.

    I think it is best for me to close my account.  Something is wrong. 

    What do you think about this?  Who submitted that form?

    Robert

  • Profile Image
    John_Benson
    Answered on January 21, 2018 at 03:01 AM

    Hi Robert,

    I will try my best to answer all your questions.

    I get a form filled out with my name and a payment. I did not submit this form. Did you submit it? I did not.

    We did not submit to your form. If you want to check who submitted, you can check it on the submission panel. To do that, please follow this guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Is this a way for you to take money from me? I don't understand.

    We did not take your money. Please provide more details so we can understand you and we can assist you properly.

    I think it is best for me to close my account. Something is wrong.

    If you want your account to be deleted, please let us know. We can do it for you.

    What do you think about this? Who submitted that form?

    Please provide the form link so we can check who the last submitted in your form. You can also check it in the submissions panel.