JotForm footer showing even when option is not checked on my account.

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    higino20
    Asked on January 21, 2018 at 07:20 AM

    good afternoon can you explain to me why being advertised by jotform at the end of the form? I have never had this advertising since I registered

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    Kevin_G
    Answered on January 21, 2018 at 12:35 PM

    Apologies for the inconveniences this may have caused to you. 

    I have checked your account and I can see the Jotform footer option is not checked so the footer should not be showing up. 

    I will ask about this to our second level, we will keep you updated via this thread. 

    Thanks. 

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    Rose
    Answered on January 22, 2018 at 02:56 AM

    We are sorry for this confusion.

    Please note that you have two different JotForm Footer section on your account setting:

    1516607653Screen Shot 2018-01-22 at 09.4The first one called JotForm Footer makes your form view unlimited when you enable it. The second one called JotForm Branding can not be unchecked unless you upgrade your account to any paid plan. As your account in Free status, this is the reason why you see JotForm Footer on your form. 

    If you want to not show JotForm Footer on your forms, you need to disable both branding setting but as I said, you need to upgrade your account to a paid plan to disable the second branding option. 

    I hope, everything is clear. Let me know if you need any further assistance by our side.