My JotForm isn't showing up!!!

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    elle_steiner
    Asked on October 03, 2012 at 10:17 AM

    I have a JotForm on this page: http://giving.brighamandwomens.org/climbclub_waiver

    I have people trying to sign up and they can't because the form isn't showing up. I need someone to help me with this ASAP!

    Thank you!

  • Profile Image
    moonzkie
    Answered on October 03, 2012 at 11:03 AM

    Hi,

    Can you please try to re-embed your form, still using the iFrame method.

    To get your form's iFrame code, please follow the steps below:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame

    Just let us know if this doesn't work so that we can further assist you.

     

  • Profile Image
    elle_steiner
    Answered on October 03, 2012 at 11:06 AM
    I just made a change to the form, and now it's working. But I'm confused, it seems like it changed on it's own. For example, I had the font set to Arial, but when I checked it, it had been changed to a serifed font. So I don't know what happened, since I didn't make any changes to it. But whatever it was, it's working now. But how can I keep this from happening in the future?
    Thanks.
    Elle Steiner
    Brigham & Women's Hospital
    Web Designer, ePhilanthropy
    esteiner2@partners.org
    617.424.4358
  • Profile Image
    elle_steiner
    Answered on October 03, 2012 at 01:22 PM
    I have been using the iFrame all along. And this isn't the first time a form has seemed to change on it's own. I'm just wondering how/why it happens.
    Elle Steiner
    Brigham & Women's Hospital
    Web Designer, ePhilanthropy
    esteiner2@partners.org
    617.424.4358
  • Profile Image
    elle_steiner
    Answered on October 03, 2012 at 01:40 PM
    Will do, thank you!
    Elle Steiner
    Brigham & Women's Hospital
    Web Designer, ePhilanthropy
    esteiner2@partners.org
    617.424.4358
  • Profile Image
    elle_steiner
    Answered on October 03, 2012 at 01:42 PM
    Got it. Thanks.
    Elle Steiner
    Brigham & Women's Hospital
    Web Designer, ePhilanthropy
    esteiner2@partners.org
    617.424.4358